Returns & Exchanges

1. General Principles

Return and exchange requests are evaluated based on the provisions of Consumer Protection Law and Distance Contracts Regulation.

2. Right of Withdrawal (14 Days)

For products legally granted the right of withdrawal, this right can be exercised within 14 days from the delivery of the product. In order to exercise the right of withdrawal, the product must not have been used in a way that eliminates its resalability.

3. Cases Where Right of Withdrawal Cannot Be Exercised

Products prepared according to the customer's special size, special pattern, special color, or special production request
Products not suitable for resale in terms of hygiene, use, or product nature
Products mixed with other products after delivery and inherently impossible to separate

4. Damaged or Defective Products

For damages noticed at the time of delivery, a report must be prepared with the carrier company. Upon detecting a defect originating from production or shipping, repair, exchange, refund, or discount options are evaluated in accordance with the legislation.

5. Return Process

Prior to the request, the support team must be contacted with the order number.
For approved return requests, the product must be sent with suitable packaging and all accessories, if any.
Following return approval, the refund is completed within the processes of the relevant bank or payment institution depending on the payment method.

6. Exchange Process

Exchange requests are evaluated based on stock availability and product nature. Exact exchange possibilities may be limited for special production or project-based orders.

7. Application

You can submit your return and exchange applications to the email address info@halibu.com.tr or phone number 02126514550 along with your order details.